CLAIMS PROCEDURE

All claims are handled by the underwriters who require that you submit a claim form no later than 31 days after the event. You can obtain a claim form in one of the following ways:

  • All Claims except Legal expenses:
    AXA Assistance Claims Centre Services
    PO Box 54098
    London
    SW20 8UU
    Tel: +44 (0) 845 601 9140

  • Legal expenses only:
    AXA Assistance Claims Centre Ltd
    Legal Department
    Windsor House
    Pepper Street
    Chester CH1 IDF
    Tel: + 44 (0) 845 601 9142

Important
When contacting the claims handler, please have the following information to hand:

  • Quote Worldwide Internet Insurance
  • Policy number
  • Resort and country visited
  • Value of the claim
  • Brief circumstances
  • Travel dates
  • Incident date

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